Contacts and links

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AmeriHealth Caritas Pennsylvania (Southwest zone)
1-855-235-5115 (TTY: 1-855-235-5112)

Keystone First (Southeast zone)
1-855-332-0729 (TTY: 1-855-235-4976)

Pennsylvania Health & Wellness
1-844-626-6813 (TTY: 711)

UPMC Community HealthChoices
1-844-833-0523 (TTY: 711)



Pennsylvania offers a free health insurance counseling program called APPRISE. It helps older Pennsylvanians with Medicare. Counselors are specially trained staff and volunteers. They can answer your questions about Medicare. They can give you easy-to-understand information about Medicare, Medicare Supplemental Insurance, Medicaid, and Long-Term Care Insurance. Our APPRISE counselors can help you:

  • Understand your Medicare benefits, including what services are covered under Medicare Parts A and B and your Medicare Summary Notice
  • Understand your Medicare Prescription Drug  (Part D) benefit
  • Make informed choices about Medicare coverage choices, Medigap policies and Medicare Advantage Plans
  • Understand Medicare eligibility and enrollment
  • Understand programs such as the Extra Help and Medicare Savings Plan. You may qualify for these programs that help pay for your Medicare premiums, deductible and co-pays, and your prescription drug needs.
  • Understand and help you with the Medicare appeal process
  • Understand benefits under Long Term Care policies

Call the APPRISE Helpline at 1-800-783-7067. The call and services are free and confidential.


PA Link Program

Aging and Disability Resource Centers (ADRC) are a national collection of centers that assist seniors and adults with disabilities who need help with activities of daily living. The ADRC in Pennsylvania is known as the Link.

Pennsylvania has 52 Links that cover all 67 counties. The Links improve access to long-term care supports. They do this through a network of local partners. The partners want to encourage people to use community-based solutions. They also promote your decision making. Their goal is to improve the quality of services regardless of age, physical or developmental disability, or ability to pay.

You and your family can use the Links to:

  • Easily connect to local services and supports
  • Explore choices for making a secure plan for independence
  • Get help applying to find out if you qualify for help paying
  • Get help to keep living in your community when you have a disability, illness or accident, or to move from an institution back to the community

It is best to reach your local Link through any of the partners. These include your local Area Agency on Aging (AAA) or your local Center for Independent Living (CIL).

You can also call the PA Link to Aging and Disability Resource Center at 1-800-753-8827. The call is free.